Fair, clear client terms for bookings, deposits, late cancellations, no-shows, packages and vouchers that respect UK consumer law.
Beauty, wellness & clinics
Booking, Cancellation and Deposit Policy
About this document
Client-facing terms explaining how bookings, deposits, cancellations, late arrivals, no-shows, courses, memberships and gift vouchers work. It is written to be fair and transparent so that your charges are enforceable under the Consumer Rights Act 2015 and do not breach the unfair commercial practices rules in the Digital Markets, Competition and Consumers Act 2024.
The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.
Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.
Included in the pack
Beauty, wellness & clinics
for every document in this category
Editable Microsoft Word files
Guidance notes in every document
Written for UK businesses
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