A fair, step-by-step procedure for dealing with complaints from members and the public, disputes between members, and disciplinary action against members – with a complaint form, hearing letter, outcome letter and appeal process.
Clubs, societies & community groups
Complaints, Disputes and Member Discipline Procedure
About this document
Disagreements happen in every group. A clear procedure means complaints are taken seriously, members facing action are treated fairly, and the committee is protected from accusations of bias. Courts expect associations to follow their own rules and the principles of natural justice when expelling or suspending members.
The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.
Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.
Included in the pack
Clubs, societies & community groups
for every document in this category
Editable Microsoft Word files
Guidance notes in every document
Written for UK businesses
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