A two-stage complaints procedure for accountancy and bookkeeping practices, with escalation routes, fee disputes, data protection complaints, a client leaflet, letters, record form and register.
Accountancy practice – compliance & management
Complaints Handling Procedure for Accountancy Firms
About this document
A written procedure for receiving, investigating, resolving and learning from client complaints. It reflects what professional bodies expect of member firms, includes the data protection complaints duty that applies to all controllers from 19 June 2026, and comes with a client-facing summary, template acknowledgement and final response letters, a complaint record form and a register.
The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.
Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.
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Accountancy practice – compliance & management
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Editable Microsoft Word files
Guidance notes in every document
Written for UK businesses
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