Professional letters for every stage of a complaint – acknowledgement, request for information, holding letter, final responses (upheld, partly upheld, not upheld), review outcome and settlement.
Sales & marketing
Customer Complaint Response Letters
About this document
A set of complaint letters that work with the Customer Complaints Policy and Procedure in this pack. They keep the customer informed, explain decisions clearly and include the information about alternative dispute resolution (ADR) that consumers must now be given when you tell them the outcome.
The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.
Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.
Included in the pack
Sales & marketing
for every document in this category
Editable Microsoft Word files
Guidance notes in every document
Written for UK businesses
Download and keep
Need more than one category?
Documents All-Access gives you every category for 12 months for £295.
Compare options →Need it tailored?
We can adapt any template to your business, or write a document from scratch.
Talk to us →
