A ready-to-use customer survey with Net Promoter Score, satisfaction ratings and effort score – plus a scoring guide, results summary and action plan to turn feedback into improvements.
Sales & marketing
Customer Satisfaction Survey
About this document
A short, well-designed customer survey and the tools to analyse it. It measures loyalty (Net Promoter Score), satisfaction with the key parts of your service (CSAT) and how easy you are to deal with (Customer Effort Score), and collects comments you can act on.
The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.
Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.
Included in the pack
Sales & marketing
for every document in this category
Editable Microsoft Word files
Guidance notes in every document
Written for UK businesses
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