Disengagement Letter

A clear letter confirming that you have stopped acting for a client, what has and has not been done, upcoming deadlines, fees, records and authorisations.

Editable Word document
6
10pages
Guidance notes included
aml consultancy solutions

Accountancy practice – compliance & management

Disengagement Letter

About this document

What it’s for

A letter confirming to a client that your engagement has ended – whether the client is moving to another adviser, you have decided to stop acting, or the business has ceased. It protects your firm by recording exactly which work you have completed, which you will not be doing, which deadlines the client is now responsible for, and how fees, records and HMRC authorisations will be dealt with.

When to use it

  • When a client tells you they are leaving, or once professional clearance has been given
  • When you decide to cease acting (for example non-payment, breakdown of trust, or inability to complete due diligence)
  • When a business ceases trading or a client dies and the engagement ends

What’s inside

The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.

  • Reason for this letter
  • Work completed and work we will not be doing
  • Upcoming deadlines
  • Fees
  • HMRC, Companies House and software access
  • Your records
  • Professional clearance
  • Acknowledgement – please sign and return

How to complete it

  • Choose the reason paragraph (Option A to D) that fits and delete the others
  • Complete the work and deadlines tables carefully – these are your main protection
  • Check with your MLRO before sending if any concern has been reported (use Option D wording)
  • Send by a method that proves delivery and ask the client to return the acknowledgement

Key points to check

Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.

Included in the pack

Accountancy practice – compliance & management

£20

for every document in this category

Editable Microsoft Word files

Guidance notes in every document

Written for UK businesses

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