Domestic Customer Cancellation Notice and Early-Start Consent

When you agree a job with a householder in their home, or at a distance by phone, email or online, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give them 14 days to cancel. This pack gives you a pre-contract information checklist, a plain-English cancellation notice, the model cancellation form, an early-start request and acknowledgement, and a cancellation record.

• Every time a domestic customer agrees a job in their home or away from your business premises
• Every time a domestic customer agrees a job by phone, email, text or online
• When the customer wants you to start within the 14-day cancellation period

• Give the customer the cancellation notice and form before they are bound by the contract
• If they want work to start early, get Part 4 signed (or confirmed by email) before you start
• Keep copies of everything with the job file
• If they cancel, complete Part 5 and refund within 14 days