Meet Regulation 20 with a clear policy for identifying notifiable safety incidents, telling people in person, apologising and following up in writing – with a decision tool, records and letters.
Care providers
Duty of Candour Policy and Letters
About this document
Your policy and procedure for the statutory duty of candour under Regulation 20, for an adult social care provider (which is not an NHS body). It explains how to recognise a notifiable safety incident, who decides, what must be said in person and in writing, and the records you must keep, with a decision tool, a meeting record, two ready-to-send letters and a candour log.
The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.
Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.
Included in the pack
Care providers
for every document in this category
Editable Microsoft Word files
Guidance notes in every document
Written for UK businesses
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