Booking terms for workshops, conferences, classes and ticketed events – fair cancellation rules, refunds, all-in pricing and attendee conduct.
Sales & marketing
Event Terms and Booking Conditions
About this document
Booking terms for events you run – in person, online or hybrid – such as workshops, training courses, conferences, networking events, classes, shows and ticketed social events. They cover booking and payment, all-in ticket pricing (so booking fees are never “dripped”), tickets and transfers, cancellation by attendees and by you, changes, refunds, accessibility, conduct, photography, liability and complaints, with a schedule of event details and a cancellation request form.
The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.
Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.
Included in the pack
Sales & marketing
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Editable Microsoft Word files
Guidance notes in every document
Written for UK businesses
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