Gift Voucher Terms and Conditions

Clear, fair gift voucher terms for salons and clinics – validity, expiry, refunds and transfer – plus printed-voucher wording and a voucher register.

Editable Word document
10
10pages
Guidance notes included
aml consultancy solutions

Beauty, wellness & clinics

Gift Voucher Terms and Conditions

About this document

What it’s for

Customer-facing terms for monetary and treatment gift vouchers (paper and e-vouchers), written to be fair and transparent under UK consumer law. It also includes short wording for the back of a voucher, a staff redemption checklist, a voucher register and accounting and VAT notes.

When to use it

  • When you sell gift vouchers in the salon, by phone or online
  • When you issue promotional or complimentary vouchers
  • When reviewing older voucher terms that may no longer be fair

What’s inside

The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.

  1. About us and these terms
  2. Types of voucher
  3. Buying a voucher
  4. How long vouchers last
  5. Using your voucher
  6. Treatment Vouchers and price changes
  7. Bookings, cancellations and no-shows
  8. Consultations, patch tests, age and suitability
  9. Cancellation and refunds
  10. Giving away or transferring a voucher
  11. Lost, stolen or damaged vouchers
  12. Promotional and complimentary vouchers
  13. Fraud and misuse
  14. If our business changes
  15. Your personal information
  16. Complaints
  17. Changes to these terms and governing law

Also included

  • When selling
  • When booking and redeeming
  • Accounting and VAT notes for the salon

How to complete it

  • Choose your validity period in clause 4 and keep it the same on the voucher itself
  • Make sure your website and till show the key terms before the customer pays
  • Put the short-form wording on every printed or e-voucher
  • Keep the register up to date and reconcile it with your accounts monthly

Key points to check

  • Expiry dates must be clear before purchase – hidden or very short expiry periods risk being unfair or misleading
  • Online and phone voucher sales carry a 14-day cancellation right

Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.

Included in the pack

Beauty, wellness & clinics

£20

for every document in this category

Editable Microsoft Word files

Guidance notes in every document

Written for UK businesses

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