Holiday Let Booking Terms and House Rules

Fair, consumer-friendly booking conditions for a holiday cottage or short-stay let, with booking form, house rules, arrival guide and owner compliance notes.

Editable Word document
13
10pages
Guidance notes included
aml consultancy solutions

Landlord & property

Holiday Let Booking Terms and House Rules

About this document

What it’s for

Booking terms set out the contract between you and your guests: how bookings and payments work, cancellations, the security deposit, occupancy limits, pets, damage and liability. Clear terms reduce disputes and help you recover genuine losses. The house rules and arrival guide help guests look after your property and stay safe.

When to use it

  • For holiday cottages, apartments, lodges and short-stay lets booked directly with you
  • Alongside (not instead of) any booking platform’s own terms
  • For genuine holiday stays – not lets to people living there as their home

What’s inside

The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.

  1. Who we are and definitions
  2. Making a booking
  3. Price and payment
  4. Security deposit
  5. If you cancel
  6. If we cancel or cannot provide the Property
  7. Arrival, departure and your stay
  8. Maximum occupancy and visitors
  9. Pets
  10. Looking after the Property and its neighbours
  11. Damage, breakages and extra cleaning
  12. Our access to the Property
  13. Problems and complaints
  14. Our liability to you
  15. Your personal information
  16. Nature of the stay
  17. General
  18. Which laws apply

Also included

  • Welcome
  • Safety first
  • Living here
  • Departure
  • Contacts
  • Owner compliance notes (for your own use – not for guests)
  • Tax – end of the furnished holiday lettings regime
  • Business rates or council tax (England)
  • Registration and licensing of short-term lets
  • Safety and other legal duties

How to complete it

  • Fill in your details, prices and payment dates in the Booking Summary
  • Choose your cancellation scale and security deposit
  • Adapt the house rules and arrival guide to your property
  • Make the terms available before guests book, and ask them to accept

Key points to check

  • Consumer law requires terms to be fair and transparent
  • The furnished holiday lettings tax regime ended in April 2025
  • Check registration or licensing rules for short-term lets where your property is

Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.

Included in the pack

Landlord & property

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Editable Microsoft Word files

Guidance notes in every document

Written for UK businesses

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