Property Maintenance Request Form and Repairs Log

A tenant repair request form, priority timescales, damp and mould investigation record, contractor work order and a running repairs log.

Editable Word document
10
10pages
Guidance notes included
aml consultancy solutions

Landlord & property

Property Maintenance Request Form and Repairs Log

About this document

What it’s for

A complete system for receiving, prioritising, recording and closing repair requests in a private rented home. It sets out a clear service standard, records investigations into damp, mould and other hazards, and builds the evidence trail that protects both landlord and tenant – including in readiness for Awaab’s Law timescales being applied to private landlords.

When to use it

  • Give the request form (Part A) to tenants at the start of the tenancy
  • Use Parts B to E each time a repair is reported
  • Keep Part F as a running log for each property

What’s inside

The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.

  • Part A – Tenant repair request
  • Damp and mould questions (if relevant)
  • Damp and mould investigation record
  • Part E – Completion and tenant sign-off
  • Communication log

How to complete it

  • Fill in your contact details and emergency number in Part A before giving it out
  • Set your target timescales in Part B – they must be at least as fast as any statutory requirement
  • Acknowledge every report in writing and keep photos before and after
  • Review the log every quarter for repeat problems

Key points to check

Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.

Included in the pack

Landlord & property

£20

for every document in this category

Editable Microsoft Word files

Guidance notes in every document

Written for UK businesses

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