Referral Scheme Terms

Customer-facing terms for a refer-a-friend or customer referral scheme, where existing customers are rewarded for introducing new ones. It includes a key facts summary, full terms, an internal compliance checklist and a reward record.

• Launching a referral scheme for consumers or business customers
• Reviewing an existing scheme after the DMCC Act changes
• For one-off or ongoing referral campaigns (not for paid affiliates or introducers, who need a written agreement)

• Complete the Key Facts table first – it drives the rest of the terms
• Choose the options in clauses 4, 6 and 9 that match how your scheme works
• Work through the compliance checklist in Schedule 2 before launch
• Publish the terms where customers join the scheme and link to them in every promotion