SaaS Subscription Terms (Business Customers)

About this document

What it’s for

Master terms on which your business provides software-as-a-service to business customers. A short Order Form (Schedule 1) records each customer’s plan, users, fees and term; these terms sit behind every order.

When to use it

Selling online software, platforms or apps to businesses on monthly or annual subscriptions
Where you host the software and customers access it through a browser, app or API
Where your product includes AI-powered features or processes customer personal data

What’s inside

The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.

Definitions and interpretation
How the Contract is formed
Subscriptions and Authorised Users
Customer responsibilities and acceptable use
Provision of the Service, support and service levels
AI Features
Customer Data and Usage Data
Data protection
Security
Third-party services and integrations
Fees, payment and price changes
Subscription Term, auto-renewal and cancellation
Suspension
Intellectual property
Confidentiality
Warranties
Limitation of liability
Termination
Exit and return of Customer Data
Force majeure
Changes to these Terms
General
Disputes, governing law and jurisdiction
Definitions and interpretation
How the Contract is formed
Subscriptions and Authorised Users
Customer responsibilities and acceptable use
Provision of the Service, support and service levels
AI Features
Customer Data and Usage Data
Data protection
Security
Third-party services and integrations
Fees, payment and price changes
Subscription Term, auto-renewal and cancellation
Suspension
Intellectual property
Confidentiality
Warranties
Limitation of liability
Termination
Exit and return of Customer Data
Force majeure
Changes to these Terms
General
Disputes, governing law and jurisdiction

Also included

Subscription details
Fees

How to complete it

Complete the Order Form for each customer and have it signed or accepted online
Choose your auto-renewal, price-increase and suspension options in clauses 11 to 13
Attach or link your Service Level Agreement (the separate SLA in this library) and the Data Processing Agreement
Set the liability caps in clause 17 at levels you can justify and insure

Key points to check

These terms are for business customers only – consumer subscriptions are subject to the DMCC Act 2024 subscription rules (see clause 12)
Describe your AI features honestly in clause 6 and keep that description up to date

Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.

Included in the pack

Tech & SaaS

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Editable Microsoft Word files

Guidance notes in every document

Written for UK businesses

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SaaS Subscription Terms (Business Customers)

What it’s for

When to use it

What’s inside

Also included

How to complete it

Key points to check

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