Handle treatment complaints, refunds and allergic reactions fairly and in line with the Consumer Rights Act 2015 – with forms, a log and a reaction record.
Beauty, wellness & clinics
Salon Complaints and Refunds Policy
About this document
A complete complaints and refunds policy for salons, spas and clinics. It explains clients’ legal remedies for services (repeat performance and price reduction) and goods, sets out a two-stage complaints procedure, and includes an allergic and adverse reaction procedure, plus forms and a log.
The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.
Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.
Included in the pack
Beauty, wellness & clinics
for every document in this category
Editable Microsoft Word files
Guidance notes in every document
Written for UK businesses
Download and keep
Need more than one category?
Documents All-Access gives you every category for 12 months for £295.
Compare options →Need it tailored?
We can adapt any template to your business, or write a document from scratch.
Talk to us →
