Second Payment Reminder Letter template

About this document

What it’s for

A second, firmer letter for a business customer who has not paid after a first reminder. It stays professional and leaves room to resolve any problem, but makes the deadline clear and warns about the account being placed on hold and statutory interest and compensation being added.

When to use it

About 7–14 days after the first reminder, if the invoice is still unpaid and there has been no satisfactory reply
When a promised payment date has been missed
Before the Final Demand Letter in this pack

What’s inside

The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.

A firmer second reminder for an invoice that is still unpaid
Invoice details and a new payment deadline
What happens next if the invoice is not paid
If there is a problem – an invitation to raise disputes or agree a plan

How to complete it

Choose one of the opening options and one of the account options, and delete the rest
List every overdue invoice in the table, or attach a statement of account and refer to it
Make sure the deadline date is a real calendar date (normally 7 days from the letter)
Only mention steps you are genuinely prepared to take

Key points to check

Statutory interest and compensation can only be claimed from business customers – remove those references for consumers
If the customer has raised a genuine query, deal with it first rather than sending this letter
Keep a copy and note the date sent on the account

Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.

Included in the pack

Finance & credit control

£20

for every document in this category

Editable Microsoft Word files

Guidance notes in every document

Written for UK businesses

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Second Payment Reminder Letter

What it’s for

When to use it

What’s inside

How to complete it

Key points to check

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