A plain-English contract for care home residents and home care clients, written around the CMA’s consumer law advice on fees, deposits, notice and fees after death.
Care providers
Service User Agreement and Contract for Care
About this document
The written agreement between your service and the person you care for (or the person paying). It sets out the care, the fees and what they include, how fees can change, deposits, absences, notice, what happens on death and how to complain. It has care home and home care options throughout.
The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.
Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.
Included in the pack
Care providers
for every document in this category
Editable Microsoft Word files
Guidance notes in every document
Written for UK businesses
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