Standard Terms of Business for Accountancy Services

Comprehensive general terms that sit behind every engagement letter: fees, client money, confidentiality, data protection, money laundering, liability, records, lien, termination and complaints.

Editable Word document
19
10pages
Guidance notes included
aml consultancy solutions

Accountancy practice – client documents

Standard Terms of Business for Accountancy Services

About this document

What it’s for

The general terms that apply to every service your practice provides. Each engagement letter describes a particular service; these terms cover everything common to all of them, so that your engagement letters can stay short and consistent. Every engagement letter in this pack refers to these clause numbers.

When to use it

  • Send it with every new engagement letter and whenever you update it
  • Publish the current version on your website or client portal and keep old versions
  • Refer to it in proposals and fee letters as the terms that apply

What’s inside

The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.

  1. Definitions and interpretation
  2. Our agreement with you
  3. Scope of our services
  4. Your responsibilities
  5. Our responsibilities and how we work
  6. Fees
  7. Invoices and payment
  8. Client money
  9. Confidentiality
  10. Data protection
  11. Money laundering, sanctions and tipping off
  12. Professional rules, conflicts and quality reviews
  13. Professional indemnity insurance and our liability
  14. Electronic communication and cyber security
  15. Ownership of papers, intellectual property and retention of records
  16. Lien
  17. Reliance by third parties, references and publicity
  18. Ending our engagement
  19. Complaints
  20. Disputes, governing law and jurisdiction
  21. General

Also included

  • Version history

How to complete it

  • Fill in your firm details and the key information schedule at the end
  • Choose Option A or B for client money and other options shown
  • Check the liability, interest and notice placeholders against your insurance and engagement letters
  • Keep the clause numbers unchanged, or update the cross-references in your engagement letters

Key points to check

  • Professional body rules on client money, liability caps and complaints
  • Data protection wording after the Data (Use and Access) Act 2025

Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.

Included in the pack

Accountancy practice – client documents

£20

for every document in this category

Editable Microsoft Word files

Guidance notes in every document

Written for UK businesses

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