Consumer terms for a rolling subscription, membership or box scheme, written for the new subscription contract rules – key pre-contract information, free trials, reminder notices, cooling-off on joining and renewal, price changes and easy cancellation.
Sales & marketing
Subscription Terms and Conditions (Consumer)
About this document
Subscriptions that renew automatically – memberships, software, streaming, subscription boxes, gyms, apps and service plans – are being brought under a new legal regime by the Digital Markets, Competition and Consumers Act 2024. Businesses will have to give clear key information before sign-up, send reminder notices, allow a cooling-off period on joining and after each renewal, and let customers cancel easily. These terms, and the compliance checklist, help you get ready.
The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.
Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.
Included in the pack
Sales & marketing
for every document in this category
Editable Microsoft Word files
Guidance notes in every document
Written for UK businesses
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