Terms for freelancers who work for individuals rather than businesses – tutors, coaches, therapists, trades, photographers, designers – covering bookings, fees, the statutory 14-day cancellation right, missed appointments, the client’s legal rights, liability and complaints.
Freelancers & contractors
Terms of Business for Private (Consumer) Clients
About this document
When you work for consumers, consumer law gives your clients extra rights that business terms cannot remove: services must be performed with reasonable care and skill, terms must be fair and transparent, and contracts made online, by phone or away from your premises carry a 14-day cancellation right. These terms help you meet those rules while protecting your time and income.
The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.
Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.
Included in the pack
Freelancers & contractors
for every document in this category
Editable Microsoft Word files
Guidance notes in every document
Written for UK businesses
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