Accessibility Guide and Reasonable Adjustments Policy for Guest Accommodation

A template accessibility guide describing your property honestly for disabled guests and those with access needs – arrival, parking, entrances, rooms, bathrooms, kitchen, outdoor areas, assistance dogs, communication – with a reasonable adjustments policy.

Editable Word document
5
10pages
Guidance notes included
aml consultancy solutions

Holiday lets, B&Bs & guest houses

Accessibility Guide and Reasonable Adjustments Policy for Guest Accommodation

About this document

What it’s for

Around one in four people in the UK is disabled, and many more travel with someone who is. Detailed, honest accessibility information helps guests decide whether your property suits them and is a requirement on some platforms and tourism schemes. Accommodation providers also have duties under the Equality Act 2010 to make reasonable adjustments.

When to use it

  • On your website and booking listings
  • When a guest asks about access or makes a specific request
  • After any change to the property layout or facilities

What’s inside

The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.

  1. Our commitment
  2. Examples of adjustments
  3. Making a request
  4. Emergency evacuation

How to complete it

  • Measure doors, steps, bed heights and showers – accurate figures matter more than labels
  • Add photos of key areas
  • Review and update it each year

Key points to check

  • Describe facts, not opinions – avoid “fully accessible” unless it truly is
  • VisitEngland and other tourism bodies provide free guidance and online accessibility guide tools

Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.

Included in the pack

Holiday lets, B&Bs & guest houses

From £29

for every document in this category

Editable Microsoft Word files

Guidance notes in every document

Written for UK businesses

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