A Challenge 25 policy for shops and online sellers of age-restricted products – what is restricted and from what age, ID checks, refusals, proxy sales, online and delivery age verification, staff training and test purchases.
Retail & e-commerce
Age-Restricted Sales Policy, Staff Training Record and Refusals Log
About this document
Selling age-restricted products to under-age customers is a criminal offence, and Trading Standards carry out test purchases. The main defence is showing you took all reasonable precautions and exercised all due diligence – a written policy, trained staff and records are the evidence you need. This document gives you all three.
The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.
Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.
Included in the pack
Retail & e-commerce
for every document in this category
Editable Microsoft Word files
Guidance notes in every document
Written for UK businesses
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