Online shop terms, returns and refunds, cancellation forms, delivery, product safety and shop policies for retailers and online sellers.
Ready-made
Professionally structured documents, ready to fill in and use.
Word format
Download in Microsoft Word and edit every line.
Easy to adapt
Clear guidance notes on what to change for your business.
For UK businesses
Written for small and growing UK businesses.
18 documents
Online shop terms, returns and refunds, cancellation forms, delivery, product safety and shop policies for retailers and online sellers.
One price for the whole category
Buy the pack once and get every document below as an editable Word file, with guidance notes to help you adapt each one.
£29for all 18
Get the packRetail & e-commerce pack
£29
for all 18 documents
Need something tailored?
We can adapt any template to your business, or write one from scratch.
Talk to us →Set your payment terms, credit limits and collection process.
Word document
EnquireA friendly reminder when an invoice becomes overdue.
Word document
EnquireClaim statutory interest and compensation on late commercial payments.
Word document
EnquireAgree instalments with a customer who is behind on payments.
Word document
EnquireCollect the details you need before offering credit.
Word document
EnquireDocument how money is handled, approved and recorded in your business.
Word document
EnquireAll 18 documents in this category come together as one pack for £29. Templates are a starting point – for anything complex or high-value, we recommend having your final document checked by a solicitor.
How it works
Every template is a Word document you can download, adapt and use straight away.
1
Choose your documents
Browse the categories and pick the pack you need.
2
Buy securely online
Pay £29 for the whole category pack, or join All-Access for every category.
3
Download and adapt
Open in Word, follow the guidance notes and make it your own.
If you can’t find what you need, we can prepare a document around your business. Tell us what you’re looking for.
★★★★★
Award-winning accountancy practice
Part of AML Finance Group
Our sister firm, AML Accountancy Solutions, is an award-winning accountancy practice helping businesses and individuals across the UK with their accounts, tax, bookkeeping and payroll.
Accounts
Tax compliance and planning
Bookkeeping and VAT
Payroll and CIS
Cloud accounting software
Business growth and planning
Offices in Plymouth and Cornwall, working with clients right across the UK
Membership
Choose Documents All-Access, or add every prebuilt spreadsheet too and save £95 with the Complete Bundle.
Documents only
£295a year
Every document in every category for 12 months, including new documents as they’re added.
Join All-AccessBest value – save £95
Spreadsheets + documents
£449a year
All-Access to every prebuilt spreadsheet and every document template for 12 months – £544 if bought separately.
Get the bundlePart of AML Finance Group
Our sister firm, AML Accountancy Solutions, is an award-winning accountancy practice helping businesses and individuals across the UK with their accounts, tax, bookkeeping and payroll.
Visit AML Accountancy Solutions
