A practical audit of your online shop against UK consumer law – business information, pre-contract information, checkout design, drip pricing and price promotions, subscriptions, fake reviews, cookies, accessibility, product safety information and order confirmation.
Retail & e-commerce
Online Selling Compliance Checklist (Website, Checkout and Pricing)
About this document
UK consumer law sets detailed rules for online shops, and since April 2025 the Competition and Markets Authority can fine businesses directly for breaches of consumer law – up to 10% of global turnover. This checklist lets you audit your website and checkout against the main requirements and record what needs to change.
The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.
A complete, ready-to-use document with every section written, your details shown in [square brackets], and guidance notes explaining how to complete it.
Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.
Included in the pack
Retail & e-commerce
for every document in this category
Editable Microsoft Word files
Guidance notes in every document
Written for UK businesses
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