An agreement with a third-party logistics provider to store your stock and pick, pack and dispatch customer orders – service levels, stock control, inbound and outbound processes, returns handling, liability for lost or damaged stock, insurance, data protection, fees and exit.
Retail & e-commerce
Fulfilment and Warehousing Services Agreement (3PL)
About this document
Outsourcing fulfilment to a 3PL lets an online retailer grow without its own warehouse, but your customers will blame you for late or wrong deliveries. A clear agreement sets measurable service levels, protects your stock and data, and makes sure you can get your stock back if the relationship ends.
The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.
Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.
Included in the pack
Retail & e-commerce
for every document in this category
Editable Microsoft Word files
Guidance notes in every document
Written for UK businesses
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