A procedure to keep staff safe and deal with shoplifting, abuse and violence – prevention, what staff should and should not do, detaining suspects, reporting to the police, CCTV evidence, banning notices, civil recovery, staff support and an incident report form.
Retail & e-commerce
Shop Theft, Violence and Retail Crime Procedure
About this document
Retail crime and abuse of shop workers have risen sharply. Staff need clear guidance on how to respond safely – the priority is always their safety, not the stock. This procedure explains what to do, how to report incidents and preserve evidence, and how to support staff afterwards. It also reflects new criminal law protections for retail workers.
The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.
Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.
Included in the pack
Retail & e-commerce
for every document in this category
Editable Microsoft Word files
Guidance notes in every document
Written for UK businesses
Download and keep
Need more than one category?
Documents All-Access gives you every category for 12 months for £295.
Compare options →Need it tailored?
We can adapt any template to your business, or write a document from scratch.
Talk to us →
