Clear terms for physical and e-gift cards and vouchers – validity, using and checking the balance, refunds and returns of items bought with a gift card, lost or stolen cards, fraud, and what happens if the business closes or changes hands.
Retail & e-commerce
Gift Card and Voucher Terms and Conditions
About this document
Gift cards are popular but raise frequent questions about expiry dates, balances and what happens if they are lost. Clear terms protect you and your customers. Expiry periods should be reasonable and clearly shown at the point of sale.
The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.
Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.
Included in the pack
Retail & e-commerce
for every document in this category
Editable Microsoft Word files
Guidance notes in every document
Written for UK businesses
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