A privacy notice and cookie notice for an online shop – customer accounts and orders, payments and fraud checks, delivery, marketing, analytics and advertising cookies, reviews, marketplaces, retention and customers’ rights – updated for the Data (Use and Access) Act 2025.
Retail & e-commerce
Online Shop Privacy and Cookie Notice
About this document
Online shops collect a lot of personal data – order details, addresses, payment information (through payment providers), browsing data and marketing preferences. UK GDPR and the Privacy and Electronic Communications Regulations require you to explain this clearly and to get consent for most cookies and for marketing. This template is tailored for e-commerce.
The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.
Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.
Included in the pack
Retail & e-commerce
for every document in this category
Editable Microsoft Word files
Guidance notes in every document
Written for UK businesses
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