Bed and Breakfast and Guest House Booking Terms and Conditions

Booking terms for a bed and breakfast, guest house or small hotel – reservations and deposits, card guarantees, cancellations and no-shows, room occupancy, check-in and check-out, breakfast and dietary needs, children and pets, house standards and liability.

Editable Word document
4
10pages
Guidance notes included
aml consultancy solutions

Holiday lets, B&Bs & guest houses

Bed and Breakfast and Guest House Booking Terms and Conditions

About this document

What it’s for

B&B and guest house bookings work differently from self-catering: guests share your home or premises, bookings are often short, and no-shows can be costly. These terms set out fair, clear rules for deposits, cancellations, behaviour and liability, and help you deal with no-shows consistently.

When to use it

  • For direct bookings by phone, email or your website
  • Displayed in rooms and on your website
  • When reviewing your cancellation and no-show policy

What’s inside

The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.

  1. Your booking
  2. Card guarantee and payment
  3. Cancellation and no-shows
  4. Arrival and departure
  5. Rooms and occupancy
  6. Breakfast and dietary needs
  7. Your stay
  8. Our liability
  9. Complaints and law

How to complete it

  • Fill in your deposit, cancellation and check-in details
  • Make sure guests see the cancellation policy before booking
  • Include the terms with every confirmation

Key points to check

  • Card details must be stored and charged in line with PCI DSS card security rules – use your booking system or card provider’s secure tools
  • If you take bookings through online travel agents, their cancellation policies may apply

Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.

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Holiday lets, B&Bs & guest houses

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Editable Microsoft Word files

Guidance notes in every document

Written for UK businesses

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