Cash Handling, Till and Banking Policy

Clear rules for floats, till use, refunds, voids, cash-ups, safe limits, banking and investigating shortages, with daily cash-up and discrepancy forms.

Editable Word document
8
10pages
Guidance notes included
aml consultancy solutions

Hospitality & food

Cash Handling, Till and Banking Policy

About this document

What it’s for

A practical policy for any hospitality business that takes cash or card payments at a till. It reduces losses and theft, protects honest staff from suspicion, keeps your records accurate for VAT and the accounts, and sets out what happens when the till does not balance.

When to use it

  • When training new staff on the till
  • When you change your till or payment system
  • When you have unexplained shortages

What’s inside

The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.

  1. Purpose and scope
  2. Key rules
  3. Floats
  4. Voids, refunds, discounts and comps
  5. Card payments
  6. Counterfeit notes
  7. Cash-up
  8. Safe and keys
  9. Banking
  10. Shortages and overs
  11. Records and VAT
  12. Training and review

Also included

  • Schedule 1 – Daily cash-up sheet
  • Schedule 2 – Cash discrepancy report
  • Schedule 3 – Staff acknowledgement

How to complete it

  • Fill in your float amounts, safe limit and banking arrangements
  • Decide who can authorise voids, refunds and discounts
  • Use the cash-up sheet every shift and the discrepancy form for any difference over [£5]

Key points to check

  • You cannot make deductions from wages for shortages unless the contract allows it and the special retail rules are followed – see section 10
  • Tips must be handled under your Tipping and Service Charge Policy

Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.

Included in the pack

Hospitality & food

£20

for every document in this category

Editable Microsoft Word files

Guidance notes in every document

Written for UK businesses

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