Competency Framework Template

Eight ready-written competencies across four levels, with behaviour indicators, warning signs, a role profile and an assessment record – easy to adapt to your values.

Editable Word document
8
10pages
Guidance notes included
aml consultancy solutions

People & HR

Competency Framework Template

About this document

What it’s for

A framework that describes the behaviours and skills you expect at work, at four levels from Foundation to Strategic. It gives managers and staff a shared language for objectives, reviews, 360-degree feedback, recruitment, promotion and development.

When to use it

  • To make reviews and promotion decisions more consistent
  • To write job descriptions and interview questions
  • To identify training needs and career paths

What’s inside

The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.

  • Part 1 – How to use this framework
  • Part 2 – Levels
  • 1. Delivering results
  • 2. Quality and accuracy
  • 3. Client and customer focus
  • 4. Communication
  • 5. Working together
  • 6. Problem solving and judgement
  • 7. Adaptability and continuous learning
  • 8. Leading and developing people
  • Example role levels (adapt)

How to complete it

  • Edit the eight competencies to fit your values, adding or removing as needed
  • Use Part 4 to set the level expected for each role
  • Use Part 5 to assess against the framework at reviews

Key points to check

  • Behaviours must be relevant to the job, not personality traits
  • Avoid wording that disadvantages disabled or neurodivergent staff
  • Consult staff before introducing it

Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.

Included in the pack

People & HR

£20

for every document in this category

Editable Microsoft Word files

Guidance notes in every document

Written for UK businesses

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