A fair, timely complaints procedure for parents that meets the EYFS duty to investigate within 28 days, keep a record and signpost Ofsted.
Childcare
Complaints Policy (Childcare)
About this document
Your complaints policy and procedure for parents and carers. It sets out how to raise a concern, the stages and timescales, how safeguarding complaints are handled differently, the EYFS 28-day rule, the complaints record Ofsted can ask to see, and how parents can contact Ofsted. It includes a complaint form, complaints record, acknowledgement and outcome letters and a parent notice.
The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.
Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.
Included in the pack
Childcare
for every document in this category
Editable Microsoft Word files
Guidance notes in every document
Written for UK businesses
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