Consumer ticket terms for concerts, festivals, shows and sporting events – buying tickets and fees, ticket transfer and resale, entry conditions and search, age restrictions, changes and cancellations, refunds, behaviour, prohibited items, filming and liability.
Events & festivals
Event Ticket Terms and Conditions
About this document
Ticket terms are the contract between the organiser and every ticket holder. They must be fair and transparent under consumer law, and must deal clearly with what happens if the event is changed, postponed or cancelled – the most common source of disputes. These terms are written to be compliant and practical.
The document is laid out in the sections below. Each one comes with a plain-English guidance note explaining what it does and what to change.
Our templates are professionally structured starting points for UK businesses, not legal advice. For anything complex, unusual or high-value, have your final version checked by a solicitor.
Included in the pack
Events & festivals
for every document in this category
Editable Microsoft Word files
Guidance notes in every document
Written for UK businesses
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