Grievance Policy and Procedure

A complete grievance policy explaining how employees can raise problems or complaints about their work, colleagues or working conditions, and how you will investigate and respond. It follows the Acas Code of Practice on Disciplinary and Grievance Procedures.

• Adopt it for all employees and refer to it in contracts or your staff handbook
• Follow it whenever an employee raises a formal complaint, in any format
• Use with the Grievance Outcome Letter and the form in Appendix A

• Add your organisation name and the job titles of those who will hear grievances and appeals
• Set realistic timescales for your size of business
• Check the links to your harassment and whistleblowing policies in clause 13
• Issue it to staff and record that they received it